All Systems Operational

Uptime over the past 90 days. View historical uptime.
SurePoint Practice Pro Operational
Suggestion Service Operational
SurePoint Pro Platform Operational
SurePoint Practice Pro API Operational
SurePoint Practice Pro Database Operational
Elastic Cloud (Elasicsearch) | https://status.elastic.co/ Operational
Finance Core API Operational
Heroku | https://status.heroku.com/ Operational
Box | https://status.box.com Operational
Box Webhooks Operational
Box Authentication (OAuth 2.0 / JWT) Operational
Box Uploads/Downloads Operational
Box Box Embed Widget Operational
Box Web Application Operational
Netlify | https://www.netlifystatus.com Operational
Netlify Netlify Application UI Operational
AWS | https://status.aws.amazon.com/govcloud Operational
AWS amplify-us-east-1 Operational
AWS lambda-us-east-1 Operational
SendGrid | https://status.sendgrid.com Operational
SendGrid API v2 Operational
SendGrid API v3 Operational
SendGrid SMTP Operational
Twilio | https://status.twilio.com Operational
Twilio Authy App Operational
Twilio Authy 2FA Operational
Twilio PHONE NUMBERS Operational
Twilio SMS Operational
Twilio SMS Short Code, North America Operational
Twilio SMS Short Code, North America Operational
Twilio SMS Toll-Free, North America Operational
Twilio SMS Long Code, North America Operational
Twilio REST API Operational
Intuit QuickBooks | https://status.quickbooks.intuit.com Operational
Intuit Developer Group QuickBooks Apps.com Operational
Intuit Developer Group Intuit AppConnect Operational
Intuit Developer Group OAuth APIs Operational
Intuit Developer Group QuickBooks Online API Operational
Intuit Developer Group QuickBooks Payments API Operational
Intercom (Chat Messenger) | https://www.intercomstatus.com Operational
Intercom Intercom Web Application Operational
Intercom Web Messenger Operational
Intercom Mobile Messenger Operational
Intercom Chats and Posts Operational
Intercom Email Operational
Ping Identity | https://status.pingidentity.com Operational
Ping Identity User Login API Operational
Ping Identity User Login Operational
Ping Identity Admin Login Operational
Ping Identity PingOne MFA Operational
Ping Identity PingOne MFA: API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 14, 2026

No incidents reported today.

Nov 13, 2026

SurePoint Pro slowness related to Microsoft latency issues
Resolved - This incident has been resolved. If your firm is continuing to experience issues related to the Microsoft's service degradation, please submit a request through the Help Center for additional assistance.
Nov 13, 09:58 EST
Update - We are continuing to monitor the situation while Microsoft works to restore full service to their applications. Users may continue to experience intermittent degraded performance during this time.
Nov 12, 15:56 EST
Identified - SurePoint is aware of an issue related to Microsoft Exchange Online latency affecting some clients. Our team is actively monitoring the situation.

*What Microsoft is Doing*
Microsoft has found connection errors in part of the system that handles mailbox access requests. Their engineers are reviewing network logs to find the cause and decide next steps.

At this time, the initial slowness has subsided for many users but there may still be select areas of the system including the 'My Calendar' page impacted by the latency. We are gathering information and will provide additional updates as they become available.
Nov 12, 13:55 EST
Investigating - We are currently investigating an issue related to reported Microsoft latency issues.
Nov 12, 13:20 EST

Nov 12, 2026

Nov 11, 2026

No incidents reported.

Nov 10, 2026

No incidents reported.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

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