Partially Degraded Service

Uptime over the past 90 days. View historical uptime.
SurePoint Practice Pro Operational
90 days ago
99.96 % uptime
Today
Suggestion Service Operational
90 days ago
99.96 % uptime
Today
SurePoint Practice Pro API Operational
90 days ago
99.98 % uptime
Today
SurePoint Practice Pro Database Operational
90 days ago
100.0 % uptime
Today
Elastic Cloud (Elasicsearch) | https://status.elastic.co/ Operational
Coyote Analytics API Operational
90 days ago
99.92 % uptime
Today
Heroku | https://status.heroku.com/ Operational
90 days ago
100.0 % uptime
Today
NetDocuments | https://trust-us.netdocuments.com/ Operational
90 days ago
100.0 % uptime
Today
Box | https://status.box.com Operational
Box Webhooks Operational
Box Authentication (OAuth 2.0 / JWT) Operational
Box Uploads/Downloads Operational
Box Box Embed Widget Operational
Box Web Application Operational
Netlify | https://www.netlifystatus.com Operational
Netlify Netlify Application UI Operational
AWS | https://status.aws.amazon.com/govcloud Operational
AWS amplify-us-east-1 Operational
AWS lambda-us-east-1 Operational
SendGrid | https://status.sendgrid.com Operational
SendGrid API v2 Operational
SendGrid API v3 Operational
SendGrid SMTP Operational
Twilio | https://status.twilio.com Degraded Performance
Twilio Authy App Operational
Twilio Authy 2FA Operational
Twilio PHONE NUMBERS Operational
Twilio SMS Operational
Twilio SMS Short Code, North America Degraded Performance
Twilio SMS Short Code, North America Degraded Performance
Twilio SMS Toll-Free, North America Operational
Twilio SMS Long Code, North America Operational
Twilio REST API Operational
Intuit QuickBooks | https://status.quickbooks.intuit.com Operational
Intuit Developer Group QuickBooks Apps.com Operational
Intuit Developer Group Intuit AppConnect Operational
Intuit Developer Group OAuth APIs Operational
Intuit Developer Group QuickBooks Online API Operational
Intuit Developer Group QuickBooks Payments API Operational
Intercom (Chat Messenger) | https://www.intercomstatus.com Operational
Intercom Intercom Web Application Operational
Intercom Web Messenger Operational
Intercom Mobile Messenger Operational
Intercom Chats and Posts Operational
Intercom Email Operational
Ping Identity | https://status.pingidentity.com Operational
Ping Identity User Login API Operational
Ping Identity User Login Operational
Ping Identity Admin Login Operational
Ping Identity PingOne MFA Operational
Ping Identity PingOne MFA: API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 10, 2026

No incidents reported today.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026
Latency/Slowness Incident
Resolved - The incident has been resolved.
Apr 29, 06:31 EDT
Monitoring - The issue has been identified and the fix has been implemented. We are actively monitoring the resolution.
Apr 29, 06:10 EDT
Update - We've identified the root cause of the recent issue affecting the Practice Pro application is related to billing statement generation. A fix is scheduled for deployment on April 29, 2026 at 5:45 AM EDT. Thank you for your patience while we work to resolve this. Further updates will be shared as needed.
Apr 28, 15:39 EDT
Identified - Reports of slowness in the Practice Pro application have subsided. Our engineering team is working on a hotfix currently, and we update again when we have an ETA for the deployment.
Apr 28, 13:56 EDT
Investigating - We are investigating intermittent reports of increased latency/slowness affecting Practice Pro application. Our engineering team is currently analyzing the root cause. Further updates will be provided in 30 minutes.
Apr 28, 12:55 EDT
Apr 28, 2026
Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

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